Face coverings and temperature checks will be required for all guests. For important safety information at Universal Orlando Resort, visit Universalorlando.com/safetyinfo.
In connection with your purchase of Universal Orlando products and your visit to Universal Orlando,
including Universal Studios Florida, Universal’s Islands of Adventure, Universal’s Volcano Bay,
Universal CityWalk, and the Universal Orlando Resort hotels, please be advised that you must follow
Universal Orlando’s policies, CDC guidelines and the recommendations of health officials. Please note
that any public location where people are present provides an inherent risk of exposure to COVID-19
and Universal Orlando cannot guarantee that you will not be exposed during your visit. By visiting
Universal Orlando, you acknowledge and agree that you assume these inherent risks associated with
attendance. When you enter Universal Orlando, you understand that you are subject to the Universal
Orlando terms of service (including arbitration, class action waiver, assumption of risk, and infectious
disease release of liability) located at
Universalorlando.com/safetyinfo.
Due to increased demand, we encourage you to check Universal Orlando's social channels, website or call the Universal Orlando Resort Capacity Hotline at 407-817-8317 for real-time updates about the parks and capacity as you plan your upcoming visits.
With two action-packed theme parks, and a 30-acre dining, shopping and entertainment complex, Universal Orlando® Resort offers a universe of adventure themed around some of the most popular TV shows, movies and comic books to date. Guests can go beyond the screen with rides, attractions and interactive shows that include character favorites like Harry Potter, Shrek, Spider-Man and many more.
Can I see both parks in one day?
With two theme parks, you’ll need at least two days to experience it all. Combine with a Park-to-Park Ticket and you can enjoy the best of both parks the same day.
Will I be able to ride Hogwarts™ Express with my BASE ticket?
No. Only a Park-to-Park admission ticket will allow you to experience the magic and excitement of BOTH The Wizarding World of Harry PotterTM lands (The Wizarding World of
Harry Potter™ – DiagonAlley™ and The Wizarding World of Harry Potter™- Hogsmeade™) PLUS the Hogwarts™ Express*.
*Additional restrictions apply.
How does the one day season pricing tickets work?
One day ticket prices and validity vary by season: Value, Regular or Peak. Refer to the calendar in the photo gallery to see which season applies to your travel date. The 1-Park 1-Day or 2-Park 1-Day will only be valid for the admission for the season purchased. You may upgrade your ticket to a higher season by paying the difference at the gate. However, no credit will be given if a higher season ticket is used on a lower season date. This season pricing does not apply to tickets with 2+ days.
Are guests allowed to bring food or drink items into Universal Orlando Resort?
Acceptable items include bottled water, small snacks that do not require heating, any food required for medical purposes or special dietary needs and baby food and baby formula.
Can guests bring coolers into the Universal Orlando Resort?
Yes. However, they must be soft-sided insulated bag style coolers that are no larger than 8.5” wide x 6” high x 6” deep.
Do Universal Orlando tickets expire?
If you have purchased a Multi-Day ticket, the ticket expires 7 days after the date of first use. Guests activate tickets by entering their first park. If a ticket has never been used or activated, then it will not expire. However, once you redeem the voucher at the kiosk, it expires within one year.
How does my E-Ticket work?
It’s easy! Simply take your E-Ticket to the will-call kiosk at either theme park at Universal Orlando Resort. At the kiosk machine, you must swipe a credit/debit card matching the name listed on this page for ID verification only. Enter the external ID/confirmation # and your phone # provided, both listed on this page. Matching valid photo ID required.
Are tickets transferable? Can I give them to someone else to use the remaining days?
No. Universal Orlando tickets are nontransferable and must be used by the same person on any and all days. The person who uses the ticket for the very first time must use the ticket for its entirety. Any tickets that are transferred are in violation of this restriction and are invalid for admission.
What are the parking fees at Universal Orlando Resort?
Daily Parking fees are:
Cars, Vans, Motorcycles: $25
Buses, RVs & Cars with Trailers: $30
Universal offers free parking after 6 p.m., except during Halloween Horror Nights event nights.
Are strollers and wheelchairs available to rent?
Yes. Guests can rent strollers, wheelchairs and Electric Convenience Vehicles (ECV) upon entrance to either theme park, to the left side of each park's entrance. Manual wheelchairs are also available at the Rotunda area of the parking structure. Due to limited numbers, please note that ECV Rentals are on a first-come, first-served basis and must be operated by a single person 18 years of age or older.
We suggest you place a request in advance for ECV rentals (at least 1 week prior to your arrival). This can be done by contacting Guest Services by calling 407-224-4233.
Are lockers available to rent?
Yes. Lockers are available within each of the theme parks for guest rental for $10.00 per day, with family size lockers available at Universal Studios Florida for $15.00 per day. Guests have unlimited access to these lockers during the course of the day.
Additional lockers are available at select attractions inside Universal Studios Florida and Universal's Islands of Adventure for $2.00 per hour, with a $20.00 per day maximum.
Lockers can be found in all three sections of Universal's Volcano Bay™. There are three different locker sizes available: mini, regular, and family ($9, $13 and $16 respectively). Lockers are available on a first-come, first-served basis and can accommodate large groups with multiple locker rentals. Please see a park attendant or concierge for assistance.